Shipping policy

Shipping & Payment

Availability of the articles

For ecological reasons, we have decided not to produce in large quantities and do not keep extensive stocks. For this reason we produce constantly in small quantities, according to the current demand for articles, colors and sizes. This results in our delivery times.

Delivery time

Our delivery time is, as stated, usually 7-14 days. Regardless of this, we will of course always try to deliver your goods as quickly as possible. However, it seems fair to us to give an honest and realistic delivery date, which we can usually meet.

Shipping and handling

We have decided to waive a minimum order value and offer you a free delivery within Germany. For a delivery to other countries we charge the shipping due to the higher shipping costs.

The shipping is done in Europe with DHL, in Germany with DHL GO GREEN climate neutral. A self-collection is not possible.

We currently sell and ship our products within Europe. Therefore the shipping costs are shown below. Upon request ( or via our contact form, we will gladly allow shipping to other countries.


DHL GO GREEN, free shipping and climate neutral.


DHL, GOGREEN, 4,99 Euro, from an order value of 100,00 Euro free shipping. (incl. 20% VAT, according to § 3c UStG we are obliged to charge Austrian VAT. Prices will be updated during the order process)

Europe - EU countries (European Union)

DHL 14,99 Euro, from an order value of 150,00 Euro free shipping

Europe - Non EU countries - Switzerland, Norway and Great Britain

DHL gogreen, 19,99 Euro, from an order value of 250,00 Euro free shipping (VAT free. There may be customs duties or import taxes, which have to be paid by you as a customer)

Other countries

On request.

Parcel delivery times

In standard shipping, the package delivery times within Germany are usually 1-2 business days, to Austria 2-3 business days. International shipments take longer. An express shipment is possible on request with additional costs and to ask us separately.

Methods of payment

The following methods of payment are possible with us:

Credit card payments, among others with VISA Card Europe or Mastercard Europe

SEPA direct debit and instant bank transfer,

Paypal, Apple-Pay, and others.

Prepayment is possible and can be arranged individually with us.

Unfortunately we cannot offer the purchase on account.

Revocation and returns

We would like to avoid misunderstandings on this subject as far as possible and inform you in addition to our general terms and conditions and the cancellation policy:

The legal revocation period of 14 days begins with the day on which you receive the goods from us. (Example: delivery 15.03., beginning of the cancellation period: 16.03., expiration of the cancellation period: 29.03.)

The return of the goods must be sent to us by you within 14 days after your revocation. Our return transfer takes place within 14 days after your revocation.

Our shipping bags are specially designed for returns. But you can also choose other suitable packaging.

Please note:

The shipping costs for your returns are, according to the legal regulations, to be paid by you. We ask for your understanding that we, as a small company, cannot take over the return costs for economic and logistical reasons, as is often the case with large companies. We also ask you to open the shipping bag carefully after receipt and to try on the textiles gently. In this way the condition and value of the goods can be preserved, so that we do not have to claim compensation from you in the event of damage.

Thank you for your understanding.

Your waterholic®-Team